Welcome to Service Management 2025

At our 26th Service Management Conference we want to hear from you. Do you have a story to tell? Experiences to share? Would you like to facilitate an interactive session or workshop? Or host a fireside chat?

Guidance from the community included wanting to hear more firsthand storytelling, with fewer theoretical concepts, we will be balancing the program to ensure we are meeting the need.

Speaker submissions opening early February

Speaker closing Wednesday April 16th 2025

Speaker offers early May

Streams – more information to come

·        Service Management Revolution

o   Look at today’s every changing landscape and propel into the future – think topics across AI, cyber security, disruption, post quantum

·        Service Management Evolution

o   How is Service Management evolving think topics across technology, human centred design, wellbeing, diversity, leadership

·        Service Management Unplugged

o   All about supercharging the basics think service management case studies, real life experiences, practice not theory, share what went well and what epically failed

Interactive sessions/workshops - an opportunity for interactive, creative learning and information sharing based sessions 

Do you have a topic you that would like to run as an interactive hands-on session or prepare as a workshop for delegates

These can be 45 minutes or 90 minutes in duration 

Let us know your ideas 

Fireside chats-  an opportunity to create an intimate setting to tackle big questions, topics or problems. 

Do you have a Fireside chat topic in mind that you would like to see explored? 

Do you have a Fireside chat panel already assembled? 

Do you know people attending Conference 2024 who you think would be great panellists? 

Not keen on a panel? Do you want to sit with some mic’s and a big topic and have the room of delegates join in an open fireside discussion? 

Speaker session

·        45-minute session on a subject near and dear to you aligning with one of the streams, we recommend 20-30 minutes of presentation and a good 15-25 minutes of Q&A and general discussion.